FAQs-Mystery Casket

1. What is the Titan Casket “Mystery Casket”?

The “Mystery Casket” is a unique offer that allows customers to purchase a high-quality casket for $1,499, which will ship at the time of the funeral. The exact model and color will be revealed before it ships, at which time you can choose to proceed with the purchase, swap for another casket by paying the difference, or cancel for a refund.

2. Why would I choose the Mystery Casket?

For those who value simplicity, quality, and savings, Titan Casket’s limited-time Mystery Casket offers a hassle-free, affordable solution. Ideal for those who think, “I just want something straightforward and dignified,” yet still expect top-notch quality, this option brings peace of mind without the need to consider endless choices. 

3. Is the “Mystery Casket” available for pre-planning?

Yes, the “Mystery Casket” is available for both at-need (immediate shipping) and pre-planning. You or your family will be informed of the model and color before it is shipped.

4. What types of caskets can I expect?

The “Mystery Casket” will be a high-quality steel or wood casket, in standard size, with a unisex color, and appropriate for all funerals. Specialty caskets (e.g., military or firefighter-themed) are not included in this offer.

5. When will my “Mystery Casket” choice be revealed?

For at-need orders, we will contact you within 1 hour to reveal the specific model and color of your casket. For preneed purchases for future funerals (months, years, or decades later), the casket will be revealed once it is redeemed by the family. 

6. Can I choose between a steel or wood casket?

No, the type of casket (steel or wood) is determined as part of the “mystery” aspect of this offer. However, all options will meet our high-quality standards.

7. How do I cancel or swap for another casket?

Once the model and color are revealed, you will be given instructions to either confirm, cancel, or swap for another casket (with any price difference handled at that time).

Our customer service team is ready to assist with this process.

8. Are there any restrictions on the colors offered?

The colors offered will be unisex and tasteful. We do not include specialty colors or themes, and the options are consistent with our standard high-quality, aesthetic choices.