Liz provided outstanding customer service and support informing me about status updates and pricing. Casket was delivered exactly when she said it would be. Don't hesitate to order from here, it was a great experience overall! Better than paying funeral home prices for a better quality product.
We purchased a casket for my daughter almost last minute. The process was easy and all our questions and concerns were answered. They delivered on time and with no damages. They saved us a lot of money would definitely recommend this company. Thanks again.
Excellent customer service and the casket looked very nice just as expected. Liz was an excellent customer service rep she made sure everything was done with ease.
Liz was so helpful and had our casket shipped exactly when she said she would and it also arrived just when expected. The Orion light blue casket was beautiful and we had many comments on it. Thanks to Titan casket for doing what you say.
We didn't know anyone who would ever purchased a casket online...and doing so raised many eyebrows in the family. Now is that the funeral is past, we have no regrets. The customer service received via chat, telephone, and email was excellent. The business is definitely dedicated, compassionate, and hard-working. The funeral home required that we be on site when the casket was delivered. It was well packaged and a quality product. The casket in no way gave the appearance of being less than what we might have purchased through traditional means. In fact, purchasing through Titan gave us the opportunity to select a custom color and added value. Although it is not something we wanted to purchase, it helped to know that we were not being taken advantage of during our time of sorrow. Thank you Titan!
P.S. every digital device that I viewed it on led me to think that the color was best described as champagne. When it arrived, it was definitely pink. A soft pink, but definitely not champagne or a pinkish beige that I imagined. I was not disappointed though. The pink was nice it's not a tacky carnation pink or Pepto-Bismol pink. Remember, Titan did not describe it as champagne colored... That was what I assumed, based on the online photographs
Came fast due to the unexpected nature of the death and at such a hard time made us and the funeral director very happy and comfortable with our decision. Great customer service and communication throughout the process.
It is a beautiful purple casket. It looks like it is well built. It arrived on time and customer service was excellent. Thanks so much Liz making sure it arrived on time and keeping me updated.
Liz answered my questions accurately and promptly. I purchased the veteran casket for my grandfather, and the casket was perfect. My grandma was so pleased with the entire transaction, and it took a lot of pressure off of her. Plus, using Titan we saved $2700.
When my dad passed away 2 years ago. I was overwhelmed with the planning. Funeral homes make you feel like there is only one option.. their option, which everything is over priced!! You feel like you have no time to shop around and frankly your not in the state of mind to do that. My mom passed away two weeks ago and we did shop around. We found Titan Caskets! Their prices were $2000.00 less then the mortuary/ funeral home. They had a huge selection of colors, we chose Hunter green for my moms Irish themed funeral. We called and spoke to Liz who was warm and friendly. Shipping was free. $50 discount for email was given. Liz let us know when the casket had arrived at the funeral home. All our guest asked us where we got the casket!! And of course they thought we must have paid $5.000, but we paid $1,049!! The craftsmanship was beautiful. What a wonderful way to honor my mom on her celebration of life. Thank you Liz and Titan Casket!
We needed a casket next day and called Titan for help. They got it delivered the next morning! If you need your casket expedited make sure to call or use the chat to ask and they can send you a quote. The process was simple and the expedited shipping was very reasonable.
Titan casket made it so easy for my family to order a casket. I used the chat function when I had a question about the casket I wanted to purchase (the pine box casket), and i was immediatly connected with a real person who gave me some more information and offered me options. After i purchased the casket, the titan team contacted me to let me know when my casket was going to be delivered, and it arrived so fast! The casket itself is wonderful and absolutely fantastic quality, and the Titian customer service team is equally wonderful and fantastic.
Liz was very nice to work with, and the casket arrived on time and in perfect condition. I would recommend this company to others.
Liz, was amazing and made sure that the casket was delivered on time and in perfect shape. Thank you.
The customer service was excellent. The person who worked with me was very kind and helpful. She assured me that the casket would be delivered on time ----and it was. The price is also excellent. Much lower than anything offered at the funeral home. Thank you, Titan Casket, for making this an easy decision during a difficult time.
Thank you Ms. Malone! Our mission is to alleviate some of the stress and expense of funeral planning. Thank you for trusting us with such an important purchase. - Liz
The casket came as described I great attention to detail shipping as fast and effective!
Thank you Mr. Ramos! We love when customers use our customizer tool to create a casket of their own design. Your choices worked beautifully! - Liz
My husband picked out your Veterans Casket before his death. It was beautiful and it arrived on time. Customer service was prompt and helpful when I had to change the delivery location. Thank you.
The people at Titan were exceptional to work with. My mom passed away and they were so helpful. The casket arrived in plenty of time and we saved so much money by using them. I paid $999 for a gorgeous casket that I know my mom would have loved. Her favorite color is red and so that's what I got for her. A beautiful red metal casket with silver accents. Thank you Titan for all your help during this difficult time.
We are so happy that the casket met your expectations! We love the bright red color and are so gratified to know that your mom would have been pleased as well. - Liz
I cannot begin to tell you just how special Liz and Bob from Titan Casket are. They helped us through a very difficult time, they worked above and beyond to make sure that we received our casket when we needed (we didn't give them much notice). It arrived and it was far better than anything we could have expected. Thank you so very much for all that you did for us.
I was so amazed at this beautiful casket. So were the folks that work at the funeral home. I was a little skeptical to order online with all the fraudulent websites. However Titan is legit and do everything in their power to help you out in the time of grief. I had a lot of compliments on this red casket and people thought that it was very expensive. It was nice to know it didn’t bank the bank. Thank you so much for the great product, price, delivery and service.
It was our great pleasure! We pride ourselves on building beautiful caskets at a great price, and will do everything we can to ensure a smooth experience. We are thrilled that you were pleased with the result. - Liz
The casket is beautiful. Excellent customer service and fast shipping. I would purchase from them again.
Many thanks, we are so pleased that you had a great experience! - Liz
I never planned to order a casket online but Titan Casket made the process very easy. The price was much more affordable than the funeral home and the people that I dealt with were very caring and professional. They made a very difficult time much easier. The casket was beautiful and I will definitely work with them again.
Thank you Lisa! We pride ourselves on both our products and our customer service. We are glad to know that we were able to have a positive impact during a stressful time. - Liz
Amazing quality and customer service. Ordering through this company cut the price of a casket by at least 50%. I was nervous at first (ordering a casket online) but hours after my order, a customer service representative named Liz, CALLED ME. She wanted to make sure we would recieve our order on time, because they were willing to do whatever to assure that it would be at the funeral home on time. I ordered the marine casket for my father, who passed on the 1st of September, and when the casket arrived it was more beautiful than expected. The company texted me when it shipped and it arrived when promised. And the quality of the material and overall look of the casket was more than expected for the price. I know it's nerve wrecking ordering something so important online but this is the company you can trust.
Thank you Ms. Settles, it was our pleasure! We work hard to deliver the best products at the best prices. Our customers are incredibly important to us and it means so much to know that you were pleased with your purchase. All the best to you and your family. - Liz