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Insane to charge a family 1200 dollars for a wooden box!!!! You all should be ashamed of yourselves!!
Hi - we understand that $1,200 is a significant expense for any family. Each of these pine caskets is handmade in the USA, and the price includes free nationwide shipping - a substantial cost for an item of this size.
This is our lowest-margin casket, but we offer it because families often cannot find a comparable option elsewhere, or can find one only at a much higher price. We recognize that it will not suit every family’s needs or budget, and of course there is never any obligation to purchase from us.
We stand behind this product and are proud of the many positive reviews it has received from verified customers. We’re unable to locate any order or customer record associated with this review, so it does not appear to reflect an actual purchase or experience with our company.
Best - Josh, TC Co-Owner
This company is totally focused on customer satisfaction. Polite and easy to deal with. Highly recommended!
This was my first time ordering from Titan Casket as a funeral professional. The customer service was excellent, the gentleman helping me made sure I had the casket the family selected in time, despite a short turn around. Their expedited fee was very reasonable and the casket was delivered by the promised time. It was in very good condition and packaged well. I would recommend them and use them again. They also kept me updated every step of the way.
I was treated professionally, no pressure, options were explained in great detail, able to work on budget that pleased both sides . Delivery of the casket was ahead of schedule. Flawless experience overall.
Beautiful quality craftsmanship, arrived ahead of time, though you were given short notice.
What a relief! Delivery driver informed us of estimated time of arrival and drop off.
Thank you!
The shadow line was not consitant around the edges
Cemetery approved this product before I ordered it. Immediate follow up to confirm order. Fast delivery.
Dimensions as advertised. Good quality.
Staff is very courteous, helpful, knowledgeable, reassuring. The casket arrived prior to the promised delivery time, which was a great relief for me. It was beautiful and had been carefully handled. I was able to talk to a customer service representative while ordering it to help me with the order details.
Outstanding service from start to finish. Excellent customer service and communication. Urn is better than I expected. Great company. I’ve already recommended them to my friends. Great job!
We bought a casket through Titan, the White Cross, and it was a great product, no issues, arrived as expected. Highly recommend.
This is the second casket I have purchased from Titan! The customer service, quality and care received was phenomenal! This company comes highly recommended!
Orion Series (Made in USA) | Dark Blue Steel Casket with White Interior
I called Titan and spoke with the representative, who gave me his name so I could ask for him in subsequent calls and not have to go through everything again. He sent a picture to verify specifically which casket we were ordering, and made sure we could get it within our time frame. He emailed the order and I completed it online. Mom’s casket made it in plenty of time, and was exactly as pictured. Very easy process and quality product in a very sad circumstance.
Orion Series (Made in USA) | White and Gold Steel Casket with White Interior
Orion casket arrived exactly as described. Excellent communication from Titan representatives. Fast shipping and delivery to funeral home. Casket arrived well packaged and without any defects.
We used the preplan option, but unfortunately needed it before it was completely paid for. The quality of the casket ws just as nice as the high over priced ones from the funeral home. We received a lot of compliments on it. We had to pay $250 extra to have it expedited so we would have it in time for the viewing but the customer service was great. Everyone was so nice and helpful. I woud definitely use them again.
Great customer service who was very prompt and helped me resolve a minor issue. Casket arrived in tact and we had no issues. Looked beautiful on the day of my grandmothers funeral. Will purchase again from Titan Casket in the future.
Ordered a casket 2 years ago and when I needed it you did not have it and all you were willing to do was to upcharge for a different model - how horrible to take advantage of someone at a time like this - if you can’t deliver what you sell you should not sell it.
Ronald, we're very sorry for your experience.
When you needed the casket, our U.S. manufacturing line for this model unexpectedly shut down for several days, and we were unable to supply the exact casket you had pre-purchased. We know that's incredibly frustrating, especially because one of the primary reasons families pre-plan is to avoid uncertainty during an already difficult time.
Rather than cancel the order, we offered you a significantly upgraded model and discounted it by $700 in recognition of your original price lock so we could still fulfill your order in time for the service. We appreciate that you worked with us through this unexpected situation, and we're grateful we were able to provide a casket in time for your family's service.
That said, we understand why this still felt like we fell short of the promise of pre-planning, and for that we sincerely apologize. We appreciate that you trusted us years in advance, and we're sorry we didn't deliver the experience you expected. We wish you and your family all the best.
— Josh, TC Co-Founder
Orion Series (Made in USA) | Silver Steel Casket with White Interior
I ordered this for my father-in-law. Who is a distinguished military veteran recently passed away. When I ordered it, they were quick to fulfill the order and quick in their responses on the phone guiding me through the process.
During a difficult time that we all will eventually face, Titan Casket made the process simple and stress-free. I was able to quietly choose a casket for my loved one without a sales pitch or unnecessary discussion about features, while staying within my budget. The casket arrived on time, in perfect condition, and was truly beautiful. Thank you, Titan Casket, for making such a difficult experience a little easier.
Unfortunately, I had to purchase another Titan Casket. Fortunately, they gave me a great discount that even the Costco/Titan Casket program couldn't match.
Rafaela provided outstanding customer service. She accommodated all of my needs and requests, making the entire process completely stress-free. It was truly a pleasure working with her.
Everything was great except the delivery was delayed at the airport due to the holiday weekend
I couldn’t have asked for anything more! The process was easy. They were attentive and helpful and the finished product was better quality than the actual funeral home!
