Reviews

Based on 1799 reviews
95%
(1718)
3%
(57)
1%
(12)
0%
(6)
0%
(6)
Excellent Service and Fast Delivery!!

We ordered this for mother-in-law. It looked exactly as pictured and arrived earlier than promised. Very beautiful and exactly what she wanted!!

Casket review

Excellent wood craftsmanship. Beautiful finish. However I do not understanding if the casket actually sealed shut. As the gap between the hinged sections of the cover seemed large, and it appears the gap extends into the casket allowing damp air in? Delivery was very fast 4 days.
appears to open air into the casket

Hi - thank you for the review and the kind words about the casket.

So, no casket truly seals shut. For a variety of reasons (which I'm happy to explain), caskets are not made to be airtight. However, steel caskets come close, and we fit many of our steel caskets with a 'gasket' around the lid which is commonly referred to as a sealer. I believe that's likely the feature for which you are inquiring. Gaskets are not really need either, as the vault is truly the defense, but we include them at our cost as it's industry standard.

However, no wood casket includes a gasket. Wood is naturally a porous fiber, so a gasket would not add any benefit. Therefore, the lid does not seal shut. I hope that makes sense! I'm at josh@titancasket.com if I'm not quite capturing your concern or you'd like to discuss further.

Again, thank you for the kind words about the craftsmanship and finish, as well as sharing your question.

Best - Josh

Kai (Poplar) | Poplar Wood Casket with Satin Walnut Finish

Flying High

Easy contract, payments and delivery.

No real complaints, great product, just some nitpicking

I am extremely skeptical of companies and products that have a lot of short 5 star reviews, so I was definitely very skeptical of this prior to ordering. I am rating this 4 stars in the hopes that others like me will see this and know that it's a legit product; and frankly I'm a bit of a critic so it's hard for me to call anything 5 stars!

Most of what you're paying for is the phenomenal customer service. I had a lot of trouble with ordering thru Walmart, and when I ordered directly thru this site instead after giving up I was called within minutes of placing the order. The casket arrived in good condition on time and Titan was very communicative the whole way through.

Now as for the casket itself, the exterior was acceptable. If you didn't know that it was a "budget" option you probably wouldn't notice anything wrong from looking at it. Under scrutiny though you can tell that the lids were a bit uneven, and from an angle you can see a few gaps between the doors and the body of the casket but nothing that allowed viewing the interior. I never saw the interior. Honestly it isn't a big deal at all and again wouldn't be noticeable if you weren't looking for it. After all it'll be in the ground and won't really matter in the long run! My family saw the interior during the viewing (aka when the lid was open on purpose) and had no complaints about it.

My biggest fear was that the corrugated cardboard would make it flimsy or weak. I helped load and unload the casket and can assure anyone else concerned about this that it felt extremely sturdy, never felt weak at all, and the handles had absolutely no give or play to them. This was a solid product and I was very surprised. The only time that it was even noticeable that it was cardboard was when we dropped flowers on the casket after it was lowered into the ground and you could hear the hollow sound it gave off; but again, not a huge deal at all. It did exactly what it needed to do and gave no trouble at all. Frankly had I not been the one to purchase it I never would have suspected it of being a "budget" option.

I'm very pleased with the product. My biggest complaint/suggestion is that there weren't enough photos, and I would have been less reluctant to buy it if more photos were on the site of various other angles. Or maybe even a video walkaround. Otherwise I'm very satisfied; if I ever have to buy another again I'll definitely come back here, but I hope that I never will have to again!

Excellent Customer Service

I needed an expedited delivery and was trying to facilitate while receiving IV infusions. Umi calmed me down, reassured me, called me back with more info several times and walked me thru the process.

This product was absolutely beautiful in person. We received so many compliments after the service . I know that my mother would be pleased

Casket

The service and order was very easy and fast delivery.

100% Satisfaction With the Whole Process!

It was our brother’s idea to explore this option after we lost our father unexpectedly. He researched, we talked to representative JP and we ordered. I was very apprehensive, stressed about receiving in time, would it be damaged, and then our funeral home representative informed us that they do not unpack and check for damage. I arranged for my husband, my sister, my brother, a cousin and myself (none of us younger than 65) to be there with crowbars when the truck arrived. Titan Caskets reps (JP and Yumi) and Old Dominion rep (Shamma) were patient and always professional & helpful with my numerous calls and questions.
Our selection, dark blue GOING HOME casket arrived early and undamaged. Like “what was I stressing about”?
I recommend TITAN CASKETS. I think had I done the research myself, reading the website info and Facebook, I may not have been as worried/stressed. I also recommend asking the funeral home UPFRONT how they handle receipt of a family purchased casket. Had we known their policy, we would have moved on to the next funeral home. My sister has a friend who works for another funeral home and she said they receive, unpack, and inspect customer purchased caskets.
This is like my 3rd online review to do EVER, but I felt so strongly about 100% satisfaction with their product and service that had to do. Thank you, Titan Caskets

H
Paris Rose | White Steel Casket with Pink Interior
Hector Valenzuela (Albuquerque, NM)

Paris Rose | White Steel Casket with Pink Interior

Arrived early!

Got two calls to verify the order. Great service and follow-up.

Purple casket

My Mom's casket was absolutely beautiful. Thank you so much.

No problems whatsoever

From placing the order, to receipt of the casket, the entire process was smooth and easy. I had several calls along the way verifying that I was getting what I expected and to assure me the schedule was being met. I was completely satisfied with the product as well as the service.

I thank you for the speedy service on making the youth casket. It came just in time for the service. The craftsmanship was outstanding and everything went smoothly. I’m letting more people know about your company and they are very interested in making purchases from you in the future. I thank you for your service in this time of need.

A
Add an Embroidered Head Panel [click here]
Abraham Teah (Philadelphia, PA)
Beautifully done ✔️

Well done

Marine Corps Casket met high expectations

We were very happy with our USMC casket. The look and quality of the casket supported an event that had a high bar to reach - for a man that embodied class and honor. Thank you for delivering on high hopes.

Easy and Beautiful

The process to purchase just the right Casket for my wife was made easier by the staff. The casket was delivered on time without a single flaw. Thank you

exceeded expectations

Started online, but appreciated that the call center was open on the weekend due to my questions. Worried at first that it wasn't in a local warehouse, adding shipping time, but I was reassured and the delivery promise was met. Product had no visual flaws and the color was true to description. All this was very important during this most stressful time, and glad that the ability to save money did not add additional worry. Shout out to Kat who was on the phone, she was the best!

Beautiful casket

The Army casket was perfect

D
Emerson Sapphire Large Adult Urn
Dorothy Budnick (Madison, CT)
An effortless experience during a difficult time

We are so grateful for the kind and professional assistance that Liz and Josh gave us during a difficult time. It was effortless and the urn is lovely.

Perfect for my mom

The death of someone you love is never fun or something to look forward to. But from the bottom of my heart, thank you to the Titan team for making my mom’s casket so perfect beautiful and just so HER! It arrived literally in 2 days to the funeral home and was so beautiful. thank you so much

J
Base Burial Pet Casket | Almond
Julia Wharton (Philadelphia, PA)

Base Burial Pet Casket | Almond

Arrived as promised and as expected from picture

The casket arrived on the promised date and in show room condition. The funeral home had no issues with the packaging and inspected the item and it was found to be without problems. The casket was later shipped by air to another state for burial and it arrived without any visible marks. A good value for any funeral.

Beautiful and Classic, Good Business.

Customer service was wonderful answering my questions! The casket was beautiful and classic, just like my mom! Casket arrived with no problems or issues- a company I’d highly recommend.

Aria Tree of Life Urn

My order arrived sooner than the estimated delivery date. The urn was high quality, beautiful, and the exact color expected. By ordering directly from Titan, we saved a significant amount of money over the local purchase price. Thank you Titan, for your fine products, fair prices and excellent service.