Thank you Liz the casket was beautiful. My brother and I were very impressed with the quality and style. I'm sure our mom loved it.
Titan made a difficult time a little easier. A family member was under the care of hospice. We were able to make our purchase of a purple casket, and have it held for a few months. Purple was a special color for this family member, for 40+ years, so this was a must have! As soon as it was needed, I made one phone call to have it shipped. It arrived quickly with no issues, and our funeral director was impressed with the color. The purple was hard to see in the funeral home lighting, but the comments were abundant when moved outside. Thank you again Titan, and I already share my positive experience with friends and family.
I fully understand how hard it is to have a 5-star rating online. Some people online complain to complain, and rarely when people are satisfied, they rarely leave a message stating so. To come across a company that does have plenty of people leaving great comments only shows how happy most of your customers have been. I noticed the “Bait and Switch” comment and thought Liz and/or Josh did a great job explaining what happened and it shows you’re still trying to please a customer even when I’m not sure you should be. You seem like a great business, and I look forward to purchasing from you in the future.
Thank you so much Mr. Dinkins - we do our best to be transparent and build our little company in public. We love our positive reviews, and then every negative review is an opportunity for us to fix things with that client, as well as improve our process to ensure whatever misstep/miscommunication doesn't happen again. All feedback is welcome, especially supportive notes like yours. We'll be here for you and your community should we ever be able to help.
Best - Josh [writing from Liz's account :)]
This company is very fast and efficient. I ordered my casket on Saturday, I spoke to a representative through the chat that they have on the website. The young lady I talked to made sure my casket was to me by Tuesday when I needed it for my mother. This company honestly takes very good care of you and there caskets are even prettier in person. Customer was amazing around the board and the time frame I got my casket was great. Would definitely use them again if need be.
I was so happy to learn that we would be able to purchase a casket and have it shipped to the funeral home. I was able to save almost 1400 dollars. We actually liked this one better. It was simple, understated and elegant. Exactly what we wanted for my grandmother of 96. Their customer service was top notch and it arrived when they said it would in perfect condition. The only weird thing was there was a sticker on it that said 18g so the funeral owner asked if we paid for 18g.(vs 20g) because he used a micrometer and it was in fact 20g. We did not, so it wasn't an issue, someone must have just erroneously put the sticker on.
At any rate, we were very happy and they made the process simple and flawless during a very hard time. Thank you!
I was very pleased with the entire process. The delivery person was the sweetest and kept in contact with my daughter the entire time all the way to delivery. It was a gorgeous red and even the funeral director said …that is a beautiful casket and not one of mine.. I told him no I ordered it directly from Titan Casket and I am very please with the purchase for my precious my
Mother. Thank you Titan Casket, your customer service was above and beyond
Mrs Denise Smith
I paid $499. for my moms urn through the funeral home..and someone told me about Titan when my stepson passed..I got a beautiful urn for him for $80..AND seen the 1 I got for my mom for $80..do NOT let the funeral homes rip you off in your time of sorrow..Titan for the win!!!!
When a loved one passes, the last thing you need is awful service and poor quality. I found them via a Google search. The customer service was great— very sympathetic understanding that I had just lost my father and professional. They were able to answer all of my questions and made me feel really comfortable about my purchase. You never know what you are going to get when you buy something online. The Casket arrived at the funeral home on time with no incident. The quality of the casket looked great. I will definitely use them again in the future.Hopefully, not anytime soon!
The Casket was just lovely, if one can say that about a casket. I got lots of very favorable comment on it. Thank you for a wonderful job.
The customer service was amazing, and we were very happy with the product. Additionally, they got it to us next day, which was incredible
I was skeptic but please that my order was filled on time and looked beautiful. We were all very pleased.
Everything from customer service to delivery was perfect and on time arrived the day they said it would arrive the casket was a exactly as described I highly recommend pricing is very reasonable if I could give a 10 I would
I'm so glad I found Titan Caskets, with the recent unexpected loss of my young nephew. We had scrambled with donations from every source of family and friends. We even had to do 4 car washes to have enough. The funeral home was charging us $3500 for a casket we didn't like. Titan Caskets made it so easy, affordable and they had the one we liked just one less thing to have to worry about. It arrived on time and when expected. Recommend to everyone in that time of need.👍
Everyone really liked it. The delivery was great and the packing was exceptional. Thanks
Our casket was absolutely beautiful! Customer service was very prompt. They literally called me to confirm my order and address within minutes of placing my order. Thank you for making this process seamless!
Was pleasantly surprised be at the Cemetery when my husband’s casket arrived. The FedEx driver reassured me that it was all in tact.
Ordering was easy and everyone Was very helpful and accommodating.
Thank you for great service!
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