![Upgrade to Premium Weight [18-gauge steel]](http://titancasket.com/cdn/shop/products/casketthicknesswithnumbers.png?v=1680642906&width=533)
Ordered a casket 2 years ago and when I needed it you did not have it and all you were willing to do was to upcharge for a different model - how horrible to take advantage of someone at a time like this - if you can’t deliver what you sell you should not sell it.
Ronald, we're very sorry for your experience.
When you needed the casket, our U.S. manufacturing line for this model unexpectedly shut down for several days, and we were unable to supply the exact casket you had pre-purchased. We know that's incredibly frustrating, especially because one of the primary reasons families pre-plan is to avoid uncertainty during an already difficult time.
Rather than cancel the order, we offered you a significantly upgraded model and discounted it by $700 in recognition of your original price lock so we could still fulfill your order in time for the service. We appreciate that you worked with us through this unexpected situation, and we're grateful we were able to provide a casket in time for your family's service.
That said, we understand why this still felt like we fell short of the promise of pre-planning, and for that we sincerely apologize. We appreciate that you trusted us years in advance, and we're sorry we didn't deliver the experience you expected. We wish you and your family all the best.
— Josh, TC Co-Founder
Orion Series (Made in USA) | Silver Steel Casket with White Interior
I ordered this for my father-in-law. Who is a distinguished military veteran recently passed away. When I ordered it, they were quick to fulfill the order and quick in their responses on the phone guiding me through the process.
During a difficult time that we all will eventually face, Titan Casket made the process simple and stress-free. I was able to quietly choose a casket for my loved one without a sales pitch or unnecessary discussion about features, while staying within my budget. The casket arrived on time, in perfect condition, and was truly beautiful. Thank you, Titan Casket, for making such a difficult experience a little easier.
Unfortunately, I had to purchase another Titan Casket. Fortunately, they gave me a great discount that even the Costco/Titan Casket program couldn't match.
Rafaela provided outstanding customer service. She accommodated all of my needs and requests, making the entire process completely stress-free. It was truly a pleasure working with her.
Everything was great except the delivery was delayed at the airport due to the holiday weekend
I couldn’t have asked for anything more! The process was easy. They were attentive and helpful and the finished product was better quality than the actual funeral home!
I want to thank you for delivering my wife’s casket in two days with the rapid small added fee. My children,grandchildren,and friends admired the casket.Great quality and made in the USA.Hopefully,I won’t need my prepaid casket for a few more years.
Titan provides very accessible and helpful customer service. Both pet urns were well designed and constructed. Shipping was quick and packaging was done well also.
It’s a beautiful casket but the sticker on the back says Made in China. The overall look of the casket is comparable to the major casket companies. I would recommend it.
Thank you so much for the 5-star review and for your kind words about the quality of the casket. We’re glad to hear it met your expectations and that you would recommend Titan.
We also wanted to address your note about the country of manufacture. After reviewing our phone records, we confirmed that our team discussed this with the client before shipment and offered to fulfill the order with one of our imported units along with a complimentary upgrade to 18-gauge steel, which the client graciously accepted.
We typically manufacture this model in the USA, and if we ever need to substitute an imported unit, we make a point of being completely transparent with families well before shipment so they can make an informed decision. We appreciate you allowing us the opportunity to serve this family, and thank you again for your thoughtful recommendation.
Best - Josh, TC
This casket was BEAUTIFUL The pictures didn't do it justice. I would use this site again! Ive told my friends to order when needed from you. Thanks, it was easy, in a time when I needed it.
We were so happy with the Paris Rose casket for my mom. Working with Titan Casket was so easy at such a difficult time. They were on time with the expedited delivery to a remote location in Idaho and it was impressive. Everything was just as my mom would have wanted it. Thank you so much!
Stop deleting my review.. come clean and admit you buy from Cosmos Caskets.. you claim USA MADE.. your company lies and buys from China vendors.. there will be reviews left every hour… until you come clean.,,
The Urn is beautiful, perfect fit for my husbands ashes. Customer service was great! During this difficult time in my life, the gentleman I spoke with over the phone made the process so easy and he spoke with compassion. I’m glad I chose Titan Casket. Thank you for all you do, I appreciate it. 🤍
Urn was just as shown, arrived timely and it was beautiful.
I literally received a ton of compliments on the simple, pine box with rope handles.
Excellent customer service and a wonderful way to keep my dog with me.
Everything from start to finish was excellent!!!
We had to delay shipment due to the funeral home couldn’t store it, and they worked with us, and it was delivered right on schedule!
The casket was absolutely stunning!! I highly recommend using Titan!!
Thank you all so much!!
We love referring our clients to Titan. Their products are top-notch, their pricing is extremely competitive, and their service is second to none. Plus, the leadership of the company is just full of wonderful people who genuinely care about your family’s experience, which sadly is becoming all too rare in our industry. You can rest assured that everything will be done with care as if it were their own family.
-Chris Clawson, Clozure CEO
Great customer service was provide during and after sale. The only issue that I had was with the delivery company. The delivery company never contacted me on the day of the delivery in order to inspect the casket. Fortunately, nothing wrong with the casket.
Wow, the fastest delivery service ever. Your products are just beautiful quality. Continued success to you.
I ordered over the phone and every step of the purchase was simple, user friendly and staff supportive from order to delivery.
Awesome! So many compliments. Truly vet honoring!
Impressed. Perfect for vetetans who have passed on! Quality craftsmanship! The casket itself and the emblems.