Thank you for calling me to confirm that the order placed was for a small keepsake instead of a full urn. I appreciate the call.
I ordered this urn for my Mom who passed away just before the Holiday and Titan Caskets made sure the urn was delivered as fast as possible (day after Thanksgiving). The website pictures do not do justice to how beautiful the urn really is…!!! The Customer Service staff are AMAZING…!!! They called me within minutes of my order being placed on line (it was evening time too)… Thank you…!!!
It’s just what my dad wanted, it even smelled like fresh cut wood. I was worried about the delivery but it was right on time.
We needed a casket quickly and wanted a simple one. The simple pine casket was better than we expected and I highly recommend it!! The finish was very nice. Everyone commented on how beautiful and simple it was..
From the initial phone call, the customer service was exceptional. When the funeral home was unable to receive the casket, they agreed to hold it. Then when we needed it, they quickly delivered the casket in excellent condition within 24 hours.
My mother had very specific requests with regard to a casket for my father...and they would have been pricey from a funeral home. I was leery of ordering one online, so scrutinized reviews and writeups, decided on a stainless steel casket from Titan. I still had questions so called C/S.
The person I spoke with went out of her way to answer my questions and send additional pictures to help me make up my mind.
The casket was as described, and Mom was very happy with it. The funeral director commented on the quality as well. This was a difficult time; thankfully this part of the process was very satisfactory.
Titan has a strong reputation among funeral homes for making the best urns and caskets at prices that funeral homes just can't beat. Additionally, the quality of their products are simply top notch. We purchased two engraved marble USAF urns and Titan checked with us to ensure the engraving was exactly how we wanted before proceeding. Once they were done, they were shipped out to us ASAP and packaged perfectly. Their customer service is outstanding and their craftsmanship is second to none. They are highly recommended.
Liz went above and beyond helping me fulfill my custom order and getting it delivered on time. It was a very beautiful casket.
I was thoroughly impressed with the exceptional service provided. The personal outreach to verify the accuracy of my order, including the spelling, was a notable touch. Furthermore, I was delighted by the expedited delivery. Thank you, Titan, for demonstrating compassion and facilitating a seamless experience. The Urn was identical to the one presented at the funeral home, and notably more affordable. Additionally, the incorporation of the US Navy emblem was a fitting tribute to my late husband, who proudly served for 24 years.
After having gone through such a heartbreaking loss of my father we really appreciate the ease of ordering the urn for him from Titan. The call verifying the information and then the proof for approval was very reassuring. The product is absolutely beautiful and made without flaw. Thank you for making a very tough time with so much to do a little easier.
Titan Casket provided some of the best customer service I've experienced in recent memory, and that goes for all manner of vendors and companies. I submitted a quick request on their website's "contact us" page and was contacted by a company rep within an hour. In no time, the right type and style of casket was identified, price sorted out, and I was then handed off to a logistics rep who managed every remaining step like a total pro. The communication was friendly and always purposeful, and she even provided videos for FAQs and to better understand the product. A top notch customer experience that many companies could learn from.
Casket arrived when they said it would; good quality with no flaws; pillow etc all were nicely done; convenient sealing mechanism; they followed up my on-line order with personal phone call to guarantee they delivered exactly what I needed; would highly recommend
Can't argue with not being able to see it under the drop cloth!
We purchased this casket for my father who was a veteran & loved eagles. We were extremely satisfied with the product we received. Every detail was perfect & the service we received in selecting, purchasing & getting the casket to the funeral home on time for Dad was excellent. Thanks!
Thank you for the Orion casket. It was exactly what my mom would have picked out for her casket. The delivery was fast. The quality was perfect. I believe the white casket with the silver hardware and the white interior was gorgeous. Thank you for going above and beyond on the quality and the service.
Staff was available late at night and helped me with a rush order. Casket arrived in great condition and on time. It was a beautiful casket. My husband loved midnight blue and the Civilian was perfect!
My husband wanted his ashes spread about Mount Is in Washington State. I need to explain all the details regarding our flight TSA, and hiking with ashes. Your representative was delightful and listened patiently to all the details. She found a light urn that was TSA-approved. Thank you so much.
The service and responsiveness was above and beyond any quality company. The timeliness, efficiency, ease of selection and purchase, as well as timing of delivery exactly as promised made this difficult time as easy and dignified as possible. Thank you, we are grateful.
MY CASKET WAS DELIVBERED ON TIME IN GOOD CONDITION AND IT WAS A BEAUTIFUL LIGHT BLUE STEEL CASKET.
From the start, working with Titan was a seamless process. The ordering process was simple, a follow up call to clarify order details happened almost immediately, and delivery took place exactly as promised. The solid oak casket had high quality craftsmanship as well. This process saved several thousand dollars. I highly recommend Titan!
We were very pleased with everyone at Titan Casket. They were all professional and knowledgeable. We would highly recommend them.
