Reviews

Based on 2199 reviews
96%
(2101)
3%
(66)
1%
(17)
0%
(6)
0%
(9)
Clayton Stephens

Thanks for your product and prompt delivery

M
Eco Water Urn
Michelle Greer
The Buoy tender

Our Brother was in the USCG passed away and with your beautiful Salt Bouy we have returned his ashes to the sea where he belongs.

excellent product, service

thank you, delivered quickly, elegant and well crafted appearance. fair pricing.

Compassionate

Competent companionate professional helped us make the right choice and deleted on time. A plus

A source of peace

What a great blessing and source of peace Titan Casket Co has been to our family during our time of grieving. The casket was just as described and delivered quickly with great care.It was beautiful and exactly what we wanted.

The best customer service . Very knowledgeable and helpful

Beautiful casket

My husband was in the Navy. Honorable discharge my husband died on Friday December 13,2024. The Navy Military casket was beautiful.

Damaged casket

Casket arrived at funeral home damaged. I had to rely on the funeral director to send me pictures of the damage and in turn forward them to Titan. Titan approved the replacement casket and promised I would get tracking info,which I never received. I had to call the funeral home to find out if it had gotten there. Not a great feeling to be grieving for a loved one and on top of that stressing over casket and it's arrival

Hi Mr. Garner - I'm so sorry the initial casket arrived damaged, and glad we were able to replace the item. You didn't mention, but hopefully the replacement item met your high standards and honored your love one. We wish that every delivery went perfectly the first time (our damage rate is <1%), but such an issue can arise on any shipment - on all items, no matter where you purchase.

On the replacement, we shipped that item using a dedicated driver and truck, at a higher cost to us, to ensure it arrived fast and in perfect condition. These direct hires do not have such tracking information (like Fedex would), so we were unable to share it with you. That's no excuse - we should have kept you informed of the new items progress. Our apologies.

Ultimately, this process was far from perfect. Our job is to reduce and remove stress during funeral planning, in addition to offering more, affordable options. We missed on this one - we'll do better. Thank you for working with us and your feedback.

Josh, Co-Owner, TC

Mom's Casjet

My mom picked out her casket from Titan. It was a beautifully crafted casket. Priced nicely as well.

K
Mort Plushie
Kermit Meadow (Ocean Park, WA)
Mort is a Must

Best buddies for your desk, full couch 😉, bed, bookshelf... He goes great anywhere.

nice

Thanks so much

Titan did an excellent job getting us the casket with very short notice. Casket was exactly as advertised. United States Air Force blue casket with AF emblem was perfect. Can’t thank you enough!

Absolutely beautiful in person. Delivery was easy and communication was phenomenal. I’m very pleased with purchase and customer service.

Very nice

The casket is very nice and we were able to get it where it was needed in a timely fashion. Very kind people during a very time. Thank you,
Susan

P
Navy Blue Cultured Marble Cremation Urn
Paul Patel (Damascus, MD)

Liked it. Very good customer service

Casket review

I was surprised and grateful for the express delivery of the casket. Much appreciated. We had the service yesterday and to my disappointment the front corner was scratched and considerably noticeable from across the room. I don’t know if it was delivered that way or it was done by the funeral home, my thoughts would be there should be some touch up paint with each casket in the event this happens. I had to move a table to put in front of it to hide the damage because it was such an eye sore. Also when the lids were closed the person had a hard time latching the lids closed, I’m not even sure he was able to? Other than that it was a beautiful color combination.

B
Orion Series | Gunmetal Steel Casket with White Interior
Barbara Collier (Huntington Park, CA)
Very please

Gunmetal, gray casket was just what I ordered ,they deliver it on time, kept me informed of every step of the way. Let me know when the casket was delivered to the mortuary.

P
Platinum Pet Casket | Almond With Blue
Philip Costello (Tampa, FL)
Pet casket

Wonderful product, offered overnight delivery, very helpful highly recommended

Royal purple casket

I was extremely pleased that the casket arrived on time in great condition.
I highly recommend your products.

J
Military Marble Cremation Urn | US Navy
Jennie Zarasvand (San Antonio, TX)
Beautiful craftsmenship

Military Urn ( navy) is lovely. Perfect resting piece for dad.

E
Classic Pet Casket | Almond With Blue
Eli Sotomayor (Orlando, FL)
Titan pet casket

Very pleased with customer service and quality of product

Great Service and Quality

I was in a time crunch and needed a casket ASAP. They did exactly as advertised. Found a casket that I needed and delivered on time.

thank you casket was great. none one had seen red before even funeral home.

Veteran Premier | Army Black Steel Casket with White Interior

LOVE MY MORT

As a fellow funeral professional.....Every morning when I come into my office, Mort is there....and I smile......makes a great way to start the day.

go MORT!

Beautiful casket

I was very impressed with the quality of the casket. The price was much cheaper than what the funeral homes offer. The funeral director was also impressed and said he reached out to his distributor to inquire why he doesn't have access to such a beautiful product. I ordered on a Monday. Paid for rush shipping but I wasn't given a date at checkout for arrival. I contacted the company. Told them I needed it Wednesday because the wake was Thursday. After going over it. Paid an extra $50 to get it there on time. They said by 4pm. It arrived early 9am Wednesday which was amazing. 1 less thing to worry about during this difficult time. So I guess my only advice is the company should adjust the payment option in the shipping feature. Say what price it is to guarantee on a certain day. 1 day this much. 2 day this much. Etc. However a very positive experience overall. Don't over pay at a funeral home. Do your homework. It's an expensive day why not save money.

Hi Ms. Croni - thank you so much for your kind review, and so happy you and your funeral home were so pleased with the product and service.

And your feedback is spot on! With heavy-bulky shipping, it's been hard to put universal, exact timing on every product on our site. However, we've worked hard to expand our distribution locations and shipping capabilities, and I believe we are months away from putting up the type of experience you describe. We'll get there!

We were honored to serve you and we're here for you and your community should we ever be able to help.

Have a peaceful day and holiday season. Best - Josh, TC Co-Owner