1. Does my order really include free shipping?
Yes! Titan Casket is proud to offer free standard ground shipping for all of our caskets.
2. When will my casket be delivered?
Nearly all our caskets (including both standard and custom) are ready to leave our facility within one business day after an order is placed. Please contact us by phone or chat to request a specific delivery date.
For most orders, our standard ground shipping is a terrific option. Caskets that are shipped via ground shipping are shipped and delivered for free and arrive within a timely manner – these orders will typically be delivered at the provided shipping address within 2-7 business days.
Should you need faster delivery, you may wish to consider Titan Casket’s expedited shipping service for an additional fee. Once your order is picked up from our facility, it is driven straight to the provided shipping address, and is typically delivered the next business day. For more information on expedited delivery, please see questions #6 and #7 below.
Please note that drivers do not work on weekends or holidays.
3. What does standard ground shipping include?
Our standard shipments travel via an LTL (“less-than-truckload”) ground service. This means that they are shipped alongside other freight and stop for unloading and reloading at several shipping terminal points along their journey. As an added safety measure, we also provide liftgate or forklift services at the delivery point whenever possible.
4. What is the shipping process?
Once Titan Casket receives your order, we get straight to work building the casket and setting up an appropriate shipping plan. This includes contacting the funeral home to establish a line of communication and to confirm their delivery address and receiving hours.
Most caskets are ready to be picked up from our facility one business day after an order is placed. Once the driver arrives at our facility, the casket is scanned into their system and carefully loaded onto their truck. The shipping plan is then set into motion: standard ground shipments are taken to the shipper’s intake terminal for processing, while expedited shipments are driven straight to their final destination and air freight is taken to the airport.
For more information on how orders are fulfilled, click here.
5. What shipping services does Titan Casket use?
Titan Casket selects a carrier for each shipment based on the specific order, timeframe, and delivery location. Typically, we use large commercial carriers (such as Federal Express) for our standard ground shipments. For expedited services, we use small, but highly reputable and trusted, shipping companies.
6. Why would I need expedited shipping?
If your order is time-sensitive and needs a quick delivery, or if you like the idea of having a single dedicated van and driver for your order, expedited shipping is a great choice. Be aware that expedited shipping comes with an additional fee. For this reason, it is best to order a casket or coffin as soon as possible in order to take advantage of the free ground shipping option. Of course, a more relaxed timeline isn’t always an option and we offer expedited shipping option in order to better work with tighter timelines.
7. How much extra is expedited shipping?
The charge for expedited shipping is highly dependent on factors such as the specific order, the delivery location, and the requested delivery date. At minimum, the shortest distances typically cost an extra ~$250-$500 in expedited shipping fees. However, please bear in mind that even with an increased shipping cost, on average you will be spending far less than you would be paying at the funeral home, and with Titan, all orders are treated with the utmost care, no matter the delivery speed.
8. Can Titan Casket ship an order via air?
Titan Casket has a selection of caskets and can be flown via major airlines’ cargo service to the airport of your choice. Please contact us for more information on air shipping.
9. Can I designate a specific delivery time, or can Titan promise that the order will be delivered at a certain time of day?
Delivery routes are set by the shipping terminal, and not until the day of delivery. For this reason, we are unfortunately unable to guarantee a specific delivery time. However, we at Titan Casket can promise to do our best to accommodate special requests.
10. Can Titan deliver directly to my home? What about to another warehouse or storage facility?
Absolutely! Titan Casket is happy to ship to the location of your choice, be it a funeral home, residence, or other facility.
11. Can I pick up the casket myself? Is there an extra charge to do so?
Yes, you can pick up your order yourself at no extra charge. Please make sure that your vehicle is properly equipped to strap in or secure the box, and that it is large enough to accommodate the size your order. The measurements for a standard casket are 89.5” x 33” x 28.5” when boxed up.
Please contact us for more information or to discuss possible pickup options.
12. Am I required to be present for the delivery to the funeral home?
Legally, funeral homes cannot compel you to be present for the delivery of your casket. Nevertheless, they may tell you that your presence is a requirement. The purpose of this is either to have you inspect the casket upon delivery or to make the process more difficult for you, thereby discouraging you from ordering a casket from a third party.
Some of our customers are more than happy to be present for delivery. However, if this is not the best option for you, please remember that the law is on your side. YOU are in charge. If you are present for the delivery, it is your choice and should be considered a courtesy to the funeral home.
If you are planning to be present for the delivery, we will do our best to keep you notified of the estimated delivery window.
13. Can I expect to receive shipping updates?
At Titan Casket, we feel very strongly about keeping our customers as informed as possible. We will let you know when your order has been picked up from our facility and will update you with any new information regarding estimated delivery times. Of course, we welcome you to contact us at any time for the most up-to-date information.